Merchandise Return Policy:
All defective or missing parts are warranted or serviced through the manufacturer only. Due to the sensitive nature of the items sold in this store, all returns on items must be in new and unopened condition. No refunds or credits will be granted on opened or used merchandise. Due to manufacturers policies on electric and gas products, such as speed controls, radios, motors, chargers, engines, and etc, are warranted only through the manufacturer. All merchandise returned must be in the original unopened package and must not be used. Also, no returns on electronics. 20% restocking fee on all returned merchandise. Return it via insured carrier within 7 days of original purchase for a refund. Include a copy of the receipt. Shipping charges will not be refunded. All authorized returns must have a return authorization number on the box, if not, the package will be refused and sent back.

All prices, availability and specifications subject to change without notice. drcwonline.com is not responsible for inadvertent errors on this site. Specials are not retroactive.

RETURN PROCEDURE:

• Call 757-361-6681 and get a return authorization number(RAN). (Without an RAN number, your return may be refused by our receiving department.)
• Write the RAN number on the outside of the box and return it freight prepaid to the address on your invoice.
• Refunds will be processed and issued when we receive the items back.
• No credits can be issued for damaged items received.